According to the article below, how a message is delivered, a tough one or otherwise, suggests the message can be delivered with kindness regardless of the outcome or the intent of the message – what do you think?

If you think of any message you are giving today say to a colleague, a loved one, a stranger – how is this being presented?  If you are a doctor giving the worst news, a manager giving an outcome to or for a subordinate, do we stop and think what or how we would want that same message to come to us?